Our customers are the most important part of our business. Register your purchase, keep your order number, and contact our support team if something is not right.
How long is “lifetime”?
Lifetime refers to the estimated lifetime of the product. We trust that you have a fair opinion of the product’s life expectancy. If you think your circumstances warrant action, let us know through our support form.
Is accidental damage covered?
Unfortunately, accidental damage to Ergonauts products is not covered.
Why do I need to register?
We need your details so we can cross-reference our records from the various sales channels where Ergonauts products are sold.
I have a broken product. How do I get help?
Use the official Product Support form. When a product shows a production defect within the warranty period that makes it unusable, the available resolution may be a replacement, refund or voucher for a new Ergonauts product.
30-day money-back guarantee
If you are not satisfied with your product, notify us within 30 days of purchase. To qualify, the product must be returned unused, in its original condition, unmarked and in its original packaging. You are responsible for the cost of returns. Outgoing delivery charges are not refunded.
Please allow up to 10 days for an eligible refund to be processed. Refunds are made through the same payment method originally used to purchase the product. Keep your order number, found on the order confirmation or delivery packaging, as proof of purchase for after-sales queries.